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Patient Confidentiality / Medical Records

Your consultant and other healthcare professionals keep records about your health and any treatment and care you receive. CVS Health has a legal duty to keep information about you confidential. If you would like a copy of your medical records, your request must be in writing. Please download and complete a Medical Records Access Application Form.

When you submit your form, please ensure you have signed the declaration and enclosed the appropriate proof of identity as detailed below.

If you are requesting a copy of your own medical records: 
A copy of your drivers licence or passport.

If you are requesting a copy of the medical records of: Another adult patient

proof of your identity as above
a letter of authorisation from the patient with proof of their identity as above
a copy of Lasting Power of Attorney

A deceased patient

Proof of your identity as above

A copy of the deceased’s death certificate if available,  and a copy of the Grant of Probate naming you as the deceased’s representative or executor

In absence of the Grant of Probate, or if you are not the representative or executor of the deceased, but still wish to access the records, please provide a letter explaining your reasons for the application and a copy of the death certificate.

Once we have received your request

Your application to view or obtain copies of your medical records will be processed no later than 30 days from the date of receipt. You will be notified if there is a delay in the process.

If you wish to view the records with a doctor

If you have chosen the option of reviewing your medical records with your consultant(s), CVS Health will make an appointment with you. The consultant may charge you for this appointment.

If you wish to view the records at CVS Health

If you do not require the presence of a consultant, CVS Health can make an appointment with you to view the records. We may charge you for this service.

If you require a copy of your medical records

Upon approval, we will advise you of the fee payable to cover the cost of copying and sending your medical records. The final fee is usually between £25 and £50, depending on the documents to be duplicated. Once we’ve received payment, we will send you the medical records.

Please note:

You can request copies of your medical records after you have viewed them. Please see above for the charges incurred.

The Access to Health Records Act 1990 and the Data Protection Act 1998 are the main statutory provisions that govern the release of medical records.

Download Medical Records Access Application Form

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